Employees first, customers second

The experience economy

B.Joseph Pine, James H. Gilmore

Corporate Rebels

Joost Minnaar

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

The Social CEO

Damian Corbet

Point of purpose

Bård Annweiler

The ownership quotient

James C. Abegglen

Culture in business

Rolf Lunheim

The Meaning Revolution

Fred Kofman

The Employee Experience Advantage

Jacob Morgan

Customer Impact Agenda

Phil Winters

Smarter Faster Better

Charles Duhigg

Grey

Center for Creative Leadership (CCL)

The Monocle guide to good business

Monocle

The Culture Engine

S. Chris Edmonds

The most beautiful business on earth

Rolf Kipp

Call Center Management On Fast Forward

Brad Cleveland

The Intention Economy When Customers Take Charge

Doc Searls

Organizational Behaviour

Soraya French

Innovation and entrepreneurship

John Bessant

Gaining and sustaining competitive advantage

Jaynal. Abedin

The leader who had no title

Robin S. Sharma

Strategic Customer Service

John Thomas Aalstad

Customer Relationship Management concepts and technologies

Francis Buttle

Organization Development & Change

Thomas G.

Living The Brand - How to transform every member of your organization into a brand champion

Nicholas Ind

Leadership Brands

Dave Ulrich og Norm Smallwood

Up Your Service! Insights

Ron Kaufman

Teams that succeed

Harvard Business

Positioning: The battle for your mind

Al Ries

Life Is Short-Don't Blow It: Finding Success at Work & at Home

Susan George

Tenk nytt

Tom Peters

Competitive advantage of nations

Organizational Behavior Integrating Individuals, Groups, and Processes

Joseph Edward Champoux

Business marketing strategy : cases, concepts, and applications

V. Kasturi Rangan

Keeping Customers in Good Times & Bad

Ronald A. Nykiel Ph.D

Den beste sjefen

Theodore Levitt

A Great Place to Work

Robert Levering

Thriving on chaos

Thomas J. Peters

Suverent lederskap

Tom Peters

The Change Masters

Rosabeth Moss Kanter