Sustainable Customer Experience Design

Sustainable Business Model Design 45 Patterns

Florian Lüdeke-Freund

Branded interactions

Marco Spies

Designing Experiences

Ph.D. Rossman Dean Emeritus J. Robert

Mastering design thinking

Max answell

Strategic Brand Management

Kevin Lane

Worlds of Wonder Experience Design for Curious People

Erik Bär

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

Customer Understanding

Annette Franz

This is Service Design Doing

Marc Stinkdorn

This Is Service Design Methods

Marc Stickdorn

Aesthetic Sustainability

Kristine H. Harper

CSR and Sustainable Business

Tommy Borglund

Customer Impact Agenda

Phil Winters

Consumer Behavior

PhD Ekstrom Karin M

Consumer behaviour

Michael R.

Holistic Retail Design

Philipp Teufel

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason

When Digital Becomes Human

Steven Van Belleghem

Consumer Behaviour: A European Outlook

Design Thinking for Visual Communication (2. …

Gavin Ambrose

Sustainable Marketing

Diane Martin

This is Service Design Thinking

Mark Stickdorn

Designing

Karl Aspelund

Experience Design: A Framework for Integrating Brand, Experience, and Value

Patrick Newbery

Experience Design : A Framework for Integrating Brand, Experience, and Value

Patrick. Newbery

Interaction Design

Yvonne Rogers

Sustainability marketing

Frank-martin Belz

Relathionship Marketing and Customer Relation…

Adele Berndt

Oplevelsesdesign

Christian Jantzen

Design for Use

Lukas Mathis

Designing for growth

Jeanne. Liedtka

Merket for god design

Turid Svendsøy

Innovating with People

Onny Eikhaug

Strategic Customer Service

John Thomas Aalstad

Customer Relationship Management concepts and technologies

Francis Buttle

Relationship Marketing & Customer Relationshi…

Annekie Brink

Bringing User Experience to Healthcare Improvement The Concepts, Methods and Practices of Experience-based Design

Paul Bate

Innovation the five disciplines for creating what customers want

C. Carson

Service Level Management Customer Focused

Jan Niessen